General Policy
We want customers to shop with confidence. If there is an issue with your order, please contact us as soon as possible so that we can review the matter and provide appropriate assistance.
Refunds, returns, replacements, or exchanges may be approved depending on the circumstances, product condition, supporting evidence, and applicable laws and regulations.
Return Request Period
Unless otherwise stated, return or refund requests should be submitted within 7 days after delivery. Requests submitted after this period may be declined unless required by applicable law.
Eligible Return or Refund Reasons
We may accept return, refund, or replacement requests in the following situations:
- The wrong item was delivered
- The item is materially different from the product description
- The item arrived damaged due to shipping or handling
- The item has a manufacturing defect that affects normal use
- Part of the order is missing
Non-Refundable Situations
Unless required by applicable law, we may not accept returns or refunds in the following situations:
- Change of mind after purchase
- Incorrect item selected by the customer
- Incorrect shipping address provided by the customer
- Damage caused by misuse, modification, improper handling, or accidental damage after delivery
- Opened, used, damaged, or incomplete products that cannot be resold
- Minor color differences caused by lighting, screen display, or photography
- Packaging dents or minor outer box imperfections that do not affect the product itself
- Pre-order, limited edition, customized, or clearance products marked as non-refundable
Evidence Required
To process your request, we may require photos, videos, order details, shipping labels, packaging photos, and a clear description of the issue. Please keep the product, packaging, and all accessories until the case is resolved.
Return Shipping Costs
If the return is caused by our error or a confirmed product issue, we may cover reasonable return shipping costs or provide another solution. If the return is approved for other reasons, the customer may be responsible for return shipping costs, customs charges, taxes, and related fees.
Refund Method
Approved refunds will usually be issued to the original payment method where possible. Processing time may vary depending on the payment provider, bank, card issuer, or payment platform.
Exchanges and Replacements
Where appropriate, we may offer a replacement, exchange, partial refund, store credit, repair support, or another reasonable solution.
Hong Kong Consumer Rights
Nothing in this Refund Policy excludes, restricts, or modifies any rights that customers may have under applicable Hong Kong laws and regulations. Hong Kong consumer disputes may be resolved through different methods such as refund, replacement, repair, maintenance, or other arrangements depending on the situation.