Warranty

Warranty Policy

Thank you for purchasing products from our store. To clarify the rights and obligations of both parties, we have established the following warranty policy; please read it carefully.

1. Warranty Period.

A 30-day limited quality warranty is provided, calculated from the date the product is signed for (based on the logistics delivery timestamp).

2. Warranty Coverage.

Applies only to quality issues resulting from manufacturing or material defects, including but not limited to:

①. Cracking, breakage, severe delamination, or debonding of the silicone body caused by factors other than user mishandling

②. Significant structural deformation that severely impairs normal functionality

③. Other factory-related quality defects verified and confirmed by us

3. No warranty

The following situations are not covered by the warranty, and this site reserves the right to reject relevant requests:

① Items that have been opened and used (returns or exchanges are generally not accepted for hygiene and safety reasons)

② Damage or deterioration caused by misuse, rough handling, failure to follow cleaning and maintenance instructions, or improper storage

③ Normal wear and tear, loss of elasticity, or slight discoloration resulting from standard use

④ Issues based on personal subjective preference (e.g., tactile feel, satisfaction with size, allergic reactions, etc.)

⑤ Problems caused by unauthorized disassembly, modification, or the use of non-official accessories

⑥ Items that are beyond the warranty period

⑦ Inability to provide a valid order number, proof of purchase, or evidence of the issue

⑧ Outer packaging damaged during shipping while the contents remain intact (such cases require refusing delivery on the spot and contacting customer service)

4. Application and Processing Procedure

During the warranty period, please submit a request via our official customer service channels and provide the following:

a. Complete order number

b. Detailed description of the issue

c. Clear photos or videos of the issue (clearly showing the defect)

Customer service will review the request and respond within 1–3 business days of receiving the complete information. If the issue is confirmed to be covered under warranty, we will offer one of the following solutions:

a. Free replacement with the same or an equivalent item

b. Return and refund (the item must be returned in good condition)

Shipping costs:

We will cover shipping costs for returns or exchanges resulting from quality issues. Shipping costs arising from non-quality issues or user-related reasons are the responsibility of the user.

5. Other Important Terms:

a. This warranty policy applies only to genuine products purchased through the official channels of this independent website.

b. This website reserves the right of final review and interpretation regarding all warranty claims.

c. In the event of updates to this policy, the latest version published on the website shall prevail, and such updates shall take effect immediately.

d. By continuing to browse or purchase products from this website, you acknowledge that you have fully read, understood, and agreed to the entire content of this warranty policy.

If you have any questions, please feel free to contact our customer service team; we will address and resolve them for you as soon as possible.