Customer Support
If you have questions about products, orders, shipping, payment, returns, or after-sales support, please contact us. We will do our best to respond as soon as possible.
Contact Information
- Email: hollj0612@gmail.com
- Business Hours: Monday to Friday, 10:00–18:00 Hong Kong Time
- Response Time: Usually within 1–3 business days
Before Contacting Us
To help us assist you faster, please include the following information where applicable:
- Your order number
- The email address used for the order
- Product name or SKU
- Photos or videos if the issue relates to damage, defects, or missing items
- A clear description of your request
Order and Shipping Questions
For order status, shipping updates, tracking information, address corrections, or delivery issues, please provide your order number and tracking number if available.
Important Notice
Please do not send sensitive payment information such as full credit card numbers, security codes, passwords, or verification codes through email or contact forms.
LastUpdated: 2026-09-14