Privacy Policy

Introduction

This Privacy Policy explains how FURRYWORLD collects, uses, stores, processes, and protects personal data when you use our website, create an account, place an order, contact us, or interact with our services.

We are committed to handling personal data in accordance with applicable laws and regulations, including the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong, where applicable.

Personal Data We May Collect

We may collect the following types of personal data:

Name
Email address
Phone number
Billing and shipping address
Order history and purchase information
Payment status and payment reference information
Account login information
Customer support messages
Website usage, device, browser, and cookie information

How We Use Personal Data

We may use personal data for the following purposes:

Creating and managing customer accounts
Processing orders and payments
Arranging shipping and delivery
Providing customer support
Handling returns, refunds, complaints, and disputes
Sending order confirmations, shipping updates, and service messages
Improving our website, products, and services
Preventing fraud, abuse, unauthorized access, and security incidents
Complying with legal, regulatory, tax, accounting, and record-keeping obligations

Payment Information

Payments may be processed by third-party payment providers such as PayPal, Stripe, or other payment platforms. We do not intend to store full credit card numbers or card security codes on our website. Payment providers may process your data according to their own privacy policies and terms.

Sharing of Personal Data

We may share necessary personal data with trusted service providers only where reasonably required, including:

Payment processors
Shipping carriers and logistics providers
IT hosting and website service providers
Customer service and communication tools
Professional advisers, regulators, or authorities where required by law

We do not sell personal data to third parties.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support login sessions, shopping cart functionality, analytics, security, user preferences, and website performance. You may adjust cookie settings through your browser, but some features may not work properly if cookies are disabled.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, accounting, dispute resolution, and fraud prevention.

Your Rights

Subject to applicable laws, you may request access to or correction of your personal data held by us. You may contact us if you wish to make a privacy-related request.